Privacy Policy

1. Introduction

Zalvih ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.

2. Information We Collect

Personal Information You Provide

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Company name and hotel details
• Billing and payment information
• Account credentials and profile information
• Communications you send to us
• Information from support tickets and customer inquiries

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring/exit pages
• Operating system and platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and sending related information
• Responding to your inquiries and providing customer support
• Sending marketing communications (with your consent)
• Improving and personalizing our website and services
• Conducting research and analytics
• Complying with legal obligations
• Protecting against fraudulent, malicious, or illegal activity

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password storage and authentication
• Regular security audits and assessments
• Access controls and user authentication
• Firewalls and intrusion detection systems

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf
• Business Transfers: In connection with merger, acquisition, or bankruptcy
• Legal Compliance: When required by law or to protect our rights
• Your Consent: With your explicit consent for other purposes

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data. You can control cookie preferences through your browser settings or our Cookie Consent banner.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Analyze how you use our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track ads and personalize content

7. Your Rights and Choices

For EU Users (GDPR)

If you are located in the EU, you have the following rights:

• Right to access your personal data
• Right to rectify or correct inaccurate data
• Right to erase data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

For California Users (CCPA)

If you are a California resident, you have the following rights:

• Right to know what personal data is collected
• Right to know whether personal data is sold or disclosed
• Right to delete personal data collected
• Right to opt-out of the sale or sharing of personal data
• Right to non-discrimination for exercising your rights

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time, subject to legal and contractual obligations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on our website and updating the "Last updated" date above. Your continued use of our services following the posting of changes means you accept the updated policy.